Refund Policy

Last updated 22 October 2026

DocSuite Pro is paid in advance for a fixed period (NGN 25,000 / year). We never charge you automatically, so you are only ever charged when you choose to pay.

Full refund within 7 days

If you are not happy, ask for a refund within 7 days of a Pro payment and we will refund that payment in full. Your account then returns to the Free plan; no data is deleted.

After 7 days

Payments are not refundable after 7 days, including for unused time. Your Pro plan stays active until its end date.

Paid twice by mistake?

If you were charged twice for the same period, or charged but Pro did not switch on, contact us and we will fix it or refund the extra payment, whenever you notice.

How refunds are paid

Refunds go back through Paystack to the card or account you paid with. They usually arrive within 5–10 working days, depending on your bank.

How to ask

Contact us through Help & contact with the email address on your account and the date of the payment.